Processing of orders
We process and send orders during our main service hours, Monday to Friday, from 9:00 am till 5:00 pm (with the exception of Malaysia public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
West Malaysia & East Malaysia
All orders amounting to RM150.00 in a single receipt are eligible for free delivery to West Malaysia. However, for all East Malaysia customers are advised to check the shipping & delivery charges that will be displayed in your final order summary. All East Malaysia orders can be shipped by sea or by air.
All items are ready for shipping and can be delivered within 5 workings days in West Malaysia. However, all items shipped by sea to East Malaysia will take approximately 4 - 5 weeks, while shipping by air will take about 7 working days.
International customers are responsible for paying all taxes, duties, and delivery surcharges upon delivery of their package. These costs will vary by delivery country, and in certain countries the amount due can be more than the purchase price of the products plus the shipping charges combined. If you are not prepared to pay these charges at the time the package is delivered do not place an order. If the delivery of a package is refused by the customer or it is undeliverable, no refund will be given for the product or the shipping charges. The package will be considered as abandoned at the port of delivery by the customer. International shipments typically take 7-15 business days to be delivered however the exact delivery date is never guaranteed.
We are currently shipping to the below international destination:
• Brunie, Singapore
• Indonesia, Thailand, Hong Kong, China
• Japan, Australia
• South Korea
• United States of America
We will accept returns from customers for purchases sent back and received by us within 5 days of receipt of the shipment on the following conditions:
• Incorrect or defective item(s) delivered; and
• The item returned to us is in its original condition.
• We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.
You can only send your return item(s) to:
No. 7 Lorong Tandang B,
Seksyen 51, 46050
Phone : 03 77857618 Fax : 03 77857680
You are welcome to choose between refunds or exchange where:
No refund or exchange will be given for:
Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at firstname.lastname@example.org. We welcome your suggestions.